MyDwellCare Privacy Policy

Last Updated: June 12, 2026

MyDwellCare ("App"), operated by DwellCare ("Company," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyDwellCare mobile application, website, and related services.

By using MyDwellCare, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Property address

• Account login credentials

• Service requests and communications

Property Information

To provide our services, we may collect:

• Property details

• Maintenance records

• Service history

• Inspection notes

• Photos uploaded through the app

• Home maintenance preferences

Payment Information

Payments may be processed through secure third-party payment processors. DwellCare does not store complete credit card or banking information on its servers.

Device & Usage Information

We may automatically collect:

• Device type

• Operating system

• IP address

• Mobile device identifiers

• App activity and usage data

• Diagnostic and performance information

How We Use Your Information

We use information collected through MyDwellCare to:

• Create and manage user accounts

• Schedule maintenance visits and services

• Process membership plans and payments

• Send appointment confirmations and reminders

• Maintain maintenance history and property records

• Provide customer support

• Improve app functionality and user experience

• Communicate updates, promotions, and service information

• Comply with legal obligations

Information Sharing

DwellCare does not sell, rent, or trade personal information.

We may share information with:

• Service providers and contractors performing requested services

• Payment processors

• Technology providers supporting app operations

• Legal authorities when required by law

• Business successors in the event of a merger, acquisition, or sale

All third-party providers are expected to maintain reasonable security and confidentiality standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed 100% secure.

Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain account records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be deleted or anonymized.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Request a copy of your data

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to know what personal information is collected and the right to request deletion of personal information, subject to certain exceptions.

Children's Privacy

MyDwellCare is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will take steps to delete such information.

Third-Party Services

The App may contain links to third-party websites, payment processors, or service providers. DwellCare is not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at:

https://www.trydwellcare.com/privacy-policy

Continued use of the App following any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

DwellCare
Website: https://www.trydwellcare.com
Email: k@trydwellcare.com
Phone: (503) 609-0393

By using MyDwellCare, you acknowledge that you have read and understand this Privacy Policy.